Have you ever noticed that when a Microsoft product doesn't perform the way we expect it to (i.e. make our lives easier), there is a tendency to blame Bill Gates or Steve Ballmer. We don't blame the software, but the leaders of the company.A smile is the best, free gift anybody can receive any day. Just imagine when you are smiled at, you feel happy, excited and on top of the world no matter the burden weighing your heart down! Another good thing about a true smile is that it stimulates an inductive effect on the recipient causing him or her to pass the smile baton on and on. It may appear far - fetched, but we truly can make the world a better place with only one disarming, little smile.

Perhaps you remember the scene in the Rush Hour 2 movie when the Hong Kong mafia's Chinese kung-fu killer female fighter is riding in the car with the latina detective from Los Angeles. With a sweet smile the Chinese vixen offers her Latina counterpart an apple.Constantly work on your own attitude and your team's attitude to providing outstanding customer service. As a customer service leader, always be aware of the tone you set and how your customer service team will be motivated by your attitude. If you are upbeat, your team will follow the lead and provide outstanding customer service. If you have a negative attitude, your customer service team will follow your lead and communicate this negative attitude to the customers they serve.

I know where to get it, and at the best price. I've given my customers a private number where they can reach me if they need to. I've also given then access to me by email and they have my cell phone number in case of emergency. And they know not to use that unless it's a last resort, if their entire network is down, for instance. They don't abuse it. Everyone once in awhile, a customer would walk into the door of a Wal-Mart and say, "I need this...."   When in all actuality, that wasn't what they needed at all. They needed something totally different. You see, finding a need and filling it doesn't mean you give the customer everything they say they need. That may not be right for them. The key word in Customer Service is service.

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